QUESTIONS?

• I have an issue with my order!

  Something not right with your order? Don’t worry, we're here ready to help you! Please contact us to advise the issue.
  

• I need to cancel or change my order!

  These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

  As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

• How do I contact you?

  You can contact us emailing us at eligcustomer@gmail.com or in the form below. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
  
  

• What currency is the store in?

  All pricing for our Australian store is listed in Australian dollars (AUD).